When calling, I get recording that they are busy and try again. Online I see a "live chat" so I write, but then I get a popup that says they are available tomorrow at 6:00 AM.
I wanted to get this return in the mail TODAY. I am guessing that tomorrow I'll get the same recording. The reason for the return is that the color of the rug is MUCH darker than shown online. That shouldn't be my problem, but it is VERY costly to return it.
Lesson learned - I am NOT an online shopper for household goods. Since there is no free shipping on return, I was hoping to get their shipping rate which is less than mine when I go to UPS.
Review about: Christmas Central Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I liked: Only received product.
I didn't like: Not being able to contact someone.