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Christmas Central - One of the Worst Consumer experiences I've ever had

Full order not received. Merchant refused to admit an error or resolve issue. Had to file complaint with Better Business Bureau!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
I didn't like
  • Merchandise
  • Bad business
  • Customer service
#1439975
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Christmas Central - SCAM operation!

I placed an order which was only partially filled. Items were also not as described. When contacting customer service via phone I was hung up on 3 times. 4th call finally got a rep but they did not fully resolve issue. E-mails were all ignored. I requested refund for items not received & was refunded minus re-stocking fee and return shipping for items I never received!!!! This business is a complete scam!
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
I didn't like
  • Return policy
  • Handling of refunds
  • No response from company
#1439929
Don't waste your time ordering from this company. I ordered two sets of icicle lights and waited a week to receive two sets of micro mini battery lights and no packing slip. After phone calls and emails I was told they were out of stock even though one of the emails...
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#1408375
I ordered two sets of ornaments. One set had paint damage and the other did not match the description on the website. Although the website indicated that the ornament caps were silver, they were indeed gold. The customer service manager indicated that the website note...
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Anonymous
Kris Kringle

They buy TV's from best buy that are returned and fixed and sell to employee's, what a good deal, 30 day return. If a reseller (marketplace) (online) of them needs to have a n...

#1403095
Absolutely the worst customer service I have received in my entire life. I ordered a 7.5 foot prelit Christmas tree from Walmart.com that was fulfilled by Christmas Central, not only did I NEVER RECEIVE my tree, I received a box of nautical treat boxes instead. Once I...
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Anonymous
kris kringle

They are one Big Flea Market. Dave Gordon the Owner buys this stuff over in China. They have just junk. You think you are getting a good deal, beware. They sell on Amazon, Kma...

h.kitchener
h.kitchener

Assuming you were wise and charged the price of the tree on your credit card and not a debit card, just dispute the charge as "product not received" or "wrong product sent" an...

1.0
#1396270
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Christmas Central - Excellent service

I received an order from them addressed to me but the package contained someone else's packing slip and merchandise. I called and within minutes the issue was handled and my order is on its way. Excellent customer service.
#1393123
I’ve made numerous calls to their customer service, I placed a substantial order the 1st of December for my daughter and my grandchildren whom were going through some difficult times received an email the 2nd that they had shipped. It just so happened that I was there...
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1.2
#1173731
Do not do business with this company. They do not guarantee or warranty the products they manufacture; and therefore if the item you purchase stops working after their 7 day return policy, THEY WILL NOT REFUND OR REPLACE THE ITEM TO INCLUDE DEFECTIVE ITEMS. This just...
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1.9
#1168854
I received my ornament today. There was no padding in the box, the ornament was not in its bag but just rattling around in a box. It is a John Deere tractor ornament and the wheel was broken off. I ordered through Amazon. I don't know what else you want me to say. This...
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2.0
Product
I liked
  • First order was delivered in timely manner
I didn't like
  • Not properly packaged item
  • Received broken item
#1164915

Contact Christmas Central

Mailing Address:
Christmas Central
85 Innsbruck Drive
Cheektowaga, New York 14227
United States
Phone:
(844) 329-5677
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Christmas Central Products and Services

Ordered (2) sets of (10) battery operated miniature lights; (1) set of (20) battery operated miniature lights. All DEFECTIVE. Drained brand new batteries. Called on 12/27/17 to report I was returning for a refund, I was told no refunds after Christmas on Christmas...
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1.0
I didn't like
  • Merchandise
  • Customer service
  • Poor customer service and inferior products
#1156602