Frustrated and upset customer. We ordered a 12 ft tree and the company only shipped 1 of 2 boxes.
We called customer service to report we only received 1 box and wanted the other box shipped overnight since it was their mistake. Instead, they found the missing box and decided to ship it UPS ground. Then said we didn't request a priority shipping until it was already on the truck, which is a complete lie as we requested it the day before. I'm appalled at the CSR, Sarah T., who mentioned the company did nothing wrong.
Good luck getting what you ordered and paid for. I will never use this company nor will I recommend it to anyone else.
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